Terms of Service

Reservations and Cancellation Policy

 Check-in time is 3:00 pm. Please check-in at the front desk in the restaurant/store.

Check-out time is at 11:00 am

Early departures will not be entitled to a refund.

All cabins and other buildings are smoke-free. A $200.00 cleaning fee will be charged to guests’ credit card if evidence of smoking is found inside any building on the property.

Pet Policy – Hoovers welcomes your small, non-shedding traveling dog that is under 30 pounds and is less than 24 inches tall. A non-refundable fee is required: $50 for the cabins, and $15 for RV pads. Guests are required to keep dogs on a leash and to clean up after them – doggie bags are available on the property. Hoovers reserves the right to disapprove animals that do not meet these requirements.

A $50.00 per hour cleaning fee will be charged to the guests’ credit card if an unreasonable amount of cleaning is required to prepare the rental unit for future guests.

Missing or damaged items belonging to Hoovers River Resort will be charged at cost plus 50% to the guests’ credit card.

There will be an extra charge of $5 per person, per night if the number of guests in a lodging unit exceeds what is shown in the “sleeps xx” section of each lodging description.

Tents require prior written approval from resort management. Extra fees will apply for tents.

Non-Holiday Period Reservations

A one night’s deposit is due upon reservation. Remaining balance will be billed and must be paid before check-in.

CANCELLATION POLICY–NON-HOLIDAY PERIOD: Due to our short season, our cancellation policy requires a minimum of 30+ days’ notice and a 15% processing fee. If the reservation is canceled less than 30 days but more than 2 weeks before the time of the stay, a 50% cancellation fee will be applied to the total reservation cost. If the reservation is canceled within 2 weeks of the stay, the total reservation cost will be charged.

Resort Management may grant a partial refund for rebooking of canceled reservation.

Holiday Period Reservations

A one night’s deposit is due upon reservation. Remaining balance will be billed and must be paid before check-in.

Holiday Periods include Memorial Day Weekend, Independence Day, Utah Pioneer Day(July 24th) , Labor Day Weekend, Thanksgiving, and Christmas.

Reservations for holiday periods generally require a minimum stay of 3 nights. If you are trying to reserve a unit for less than the minimum stay, the website will tell you that a longer stay is required. Contact resort management for inquiries.

CANCELLATION POLICY–HOLIDAY PERIOD: Holiday period reservations require 60+ days’ notice and a 15% processing fee for cancellation. If the reservation is canceled less than 60 days but more than 30 days before the time of the stay, a 50% cancellation fee will be applied to the total reservation cost. If the reservation is canceled within 30 days of the stay, the total reservation cost will be charged.

Resort Management may grant a partial refund for rebooking of cancelled reservation.

Large Group / Family Reunion Reservations

Large group reservations are any reservations for a group of 10 more people, with 1 or more cabins or RV spots, for 1 or more nights. The following terms apply to any reservations that are considered a large group.

Large groups and family reunions are planned far in advance, and once reservations have been made and held for a period of time, it is difficult for the resort to make those available to others planning large groups.

A one night’s deposit on all lodging units are due upon reservation. Remaining balance will be billed and must be paid before check-in.

CANCELLATION POLICY–LARGE GROUPS: Large group reservations canceled 120+ days prior to scheduled check-in date will receive a refund, minus 15% cancellation fee.

Large group reservations canceled less than 120 days prior to scheduled check-in date, or no shows, incur a cancellation fee of 100% and receive no refund. If full payment has not been received, card used for the deposit will be charged for the full reservation cost. If the canceled units are reserved and paid in full by another guest, original customer will be refunded for the re-reserved units.

Example: Large group cancels 5 units less than 120 days prior to check-in. The resort charges the original group the full reservation cost. The resort rents out 3 of those units for the dates of the original stay. The credit card used for the deposit will be refunded for the 2 units re-reserved minus 15% processing fee.

 Family Reunion Notes:

We will happily hold units for family reunions, and assign them to individual people at their request. Members of your group should contact us to let us know which units they are reserving. Any held units not reserved for an individual within 30 days of initial hold will be released from the hold and open for reservations to the general public.

If check-in date is within 90 days of initial hold, held units not claimed by an individual 7 days after initial hold will be released from the hold and open for reservations to the general public.

Terms of Service

Thank you for reserving lodging or other activities at Hoovers River Resort. This Terms of Service statement covers reservations, payment, and cancellation policies for the items you have reserved. By agreeing to this policy and proceeding with the booking, you are accepting the policies as outlined here and stated on the website reservation form.

Hoovers River Resort, its owners, employees, agents, subsidiaries, and affiliates assume no responsibility for the loss of valuables and are not responsible for anything left in rental unit or vehicles. We shall not be liable for any damage or loss to any person or property, including but not limited to guests (or guests of guests), of any nature resulting from any accident or occurrence in or about the rental unit, the building in which the rental unit is a part of, including but not limited to any and all claims, demands, damages, costs and expenses (including without limitation, attorneys’ fees, judgements, fines and amounts paid or to be paid in settlement) resulting from: (i) the acts or omissions of Guests; (ii) wind, rain, or other elements; (iii) theft, vandalism, fire, acts of terrorism, or acts of God.

We respect your privacy, and we will not share, sell or provide your information with any other companies.

Guests renting any ATV/UTV equipment must have their own insurance and comply with all insurance rules and regulations, such as age requirements for individuals driving the vehicle (must be at least 18 years old) and for renting the vehicle (must be at least 21 years old) and any other Utah state laws relating to ATV/UTV and wilderness use. Hoovers River Resort assumes no liability or responsibility for guests using rented equipment.

By completing an online reservation, you agree that your liability for the full cost is not waived and you agree to be held personally liable if the person, company or associate named on the reservation fails to pay for full amount of the charges.

Please be aware that the payments you make will appear on your credit card statement as a charge from Hoovers River Resort. If you dispute the payment made for deposit or payment because you do not recognize the charge, you will be responsible for any fees incurred by Hoovers River Resort to settle the dispute.

If you have any questions, please feel free to contact us. Thank you for choosing Hoovers River Resort.